Welcome! Here, we will go over how to manually update the DVR box's firmware. Make sure you have a USB flash drive for this process!
October Notice: some users are unable to stream video to the phone app after a recent auto-update. This issue is fixed in the newest update. Follow this guide to manually install the new update! We apologize for any inconvenience.
For now, we do not recommend auto-updates, as they may occur when the user is not around to oversee the process.
Step 1: Download the latest update file HERE (also linked below this article)
Step 2: Copy the update file to a USB flash drive. We recommend you just drag and drop it into the drive.
Step 3: Plug the USB flash drive into USB slot 2 on the DVR box.
Step 4: to reach the update page, go to
Main Menu > Advanced > Upgrade
Step 5: First, un-check the "Automatic upgrade critical updates" box if it was checked.
Then, select the file from the drop-down, and press Upgrade
Once you hit Upgrade, the process will begin. Please wait for it to finish!
Our latest firmware update: