Welcome! This article can address your common questions and concerns regarding the INFi S-1V set.
Read on and see if we can help you!
Q: My connection speed is bad, what may be the problem?
A: A variety of factors affect connection speed. We've compiled some of these below:
- See if the S-1V master router is connected to a wall outlet directly, and NOT to a surge protector/power strip. These items commonly cause PLC connection problems, so it is best to plug the router directly into a wall.
- Check if your extenders are directly plugged into walls as well.
- There may be an appliance using large amounts of electricity between the router and extender, though it should only be temporary as smart routing technology will stabilize the signal.
- It may be a fault in the master router. To check on connection strength, first connect to the router, then open a browser and type: 192.168.5.1 into your address bar. Detailed information is also displayed in real-time in the app.
- Is your extender too far from the master router? Although the S-1V has a line range of 200m (656 feet), sometimes there is no power line travelling directly between nodes, and data takes the long way around.
Q: I can't get a connection to my extender, but my main router works fine.
A: See if your issues stem from these:
- If you purchased a separate extender from your first set, the extender may not be paired with the router. See our extender pairing guide to solve this issue.
- If your extender is correctly paired, then try resetting it by pressing the center button once.
- Your extender could be too far from the master router. Make sure your extender is within 656 feet of the master router.
- Try not to plug the extender onto a surge protector strip or power strip. Extension cables and direct wall outlets should be fine.
- Check the status of your extender in the smartphone app.
Q: The router and extender are very hot, should I be worried?
A: Heating up is perfectly normal. Routers in general tend to produce heat as data is processed. The S-1V has no issues operating under load, and is certified for safety under stringent guidelines.
Q: How many extenders can I link to one router?
A: One router can support up to 8 extenders.